Shipping policy

Shipping Policy

Last updated: 22 August 2026

Thank you for shopping with AH Fragrances Ltd. Below you will find information about our shipping process, delivery times, and costs.

Order Processing Time

All orders are dispatched within 1–2 working days (excluding weekends and UK bank holidays) after you receive your order confirmation email.

You will receive another notification when your order has been dispatched.

During busy periods, launches, or promotions, processing may take slightly longer.

Shipping Rates & Delivery Estimates

UK delivery is free on every order — no minimum spend and no code required. Any optional faster service will be shown, with its price, at checkout.

Estimated delivery times (United Kingdom only):

  • Standard (free): usually 2–3 working days with the courier after dispatch — around 3–5 working days in total from when you order.

Delivery times are estimates and may vary during peak periods or because of courier delays.

Shipping Couriers

We ship using trusted courier partners, which may include:

  • Royal Mail

  • Evri

  • DPD

  • Yodel

The courier used may vary depending on your delivery address and the service selected.

Order Tracking

Once your order has been dispatched you will receive an email with your tracking number and a link to follow your parcel. Tracking usually becomes active within 24 hours.

Shipping Restrictions

Because perfumes contain alcohol and are classed as flammable goods, some shipping restrictions apply.

  • We currently ship within the United Kingdom only.

  • We are unable to ship fragrances internationally at this time.

Incorrect Address

Please make sure your shipping address is correct at checkout. If you spot an error, contact us immediately at sales@ahfragrances.co.uk — we cannot guarantee a change once an order has been dispatched. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Parcels

If your order has not arrived within 7 working days of dispatch (around 10 working days from ordering), please contact us:

Email: sales@ahfragrances.co.uk
Customer service hours: 9am–5pm, Monday to Friday

We will work with the courier to resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, contact us as soon as you can — and within 30 days — with:

  • Your order number

  • Photos of the damaged item and packaging

We will arrange a replacement or full refund. See our Refund Policy for full details.

Contact Us

If you have any questions about shipping, contact us at sales@ahfragrances.co.uk.
Business name: AH Fragrances Ltd