Shipping policy

Shipping Policy

Last updated: 08/03/2026

Thank you for shopping with AH FRAGRANCES LTD Below you will find information about our shipping process, delivery times, and costs.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email.

You will receive another notification when your order has been dispatched.

During busy periods, launches, or promotions, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

United Kingdom

  • Standard Delivery: 1-3 business days

  • Express Delivery: 1-2 business days

Please note delivery times are estimates and may vary depending on courier delays or peak seasons.

Shipping Couriers

We ship orders using trusted courier partners such as:

  • Royal Mail

  • Evri (Hermes)

  • DPD

  • Yodel

The courier used may vary depending on your delivery address and shipping option selected.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a link to track your parcel.

Tracking information usually becomes active within 24 hours.

Shipping Restrictions (Perfume / Fragrance)

As perfumes contain alcohol and are classified as flammable goods, some shipping restrictions may apply.

  • Currently we only ship within the United Kingdom.

  • We are unable to ship fragrances internationally at this time.

Incorrect Address

Please ensure your shipping address is correct at checkout.

If you notice an error, please contact us immediately at sales@ahfragrances.co.uk. We cannot guarantee changes can be made once the order has been processed.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Parcels

If your order has not arrived within 7-10 business days, please contact us at:

Email: sales@ahfragrances.co.uk
Customer Service Hours: 9am 5pm Monday to Friday

We will work with the courier to resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the damaged item and packaging

We will arrange a replacement or refund where appropriate.

Contact Us

If you have any questions about shipping, please contact us:

Email: sales@ahfragrances.co.uk
Business Name: A H Fragrances Ltd