Shipping policy
Shipping Policy
Last updated: 14 September 2026
Thank you for shopping with AH Fragrances Ltd. Below you will find everything you need to know about how we pack, dispatch and deliver your order.
Order Processing Time
All orders are dispatched within 1–2 working days (excluding weekends and UK bank holidays) after you receive your order confirmation email.
You will receive another notification when your order has been dispatched.
During busy periods, launches, or promotions, processing may take slightly longer.
Shipping Rates & Delivery Estimates
UK delivery is free on every 50ml bottle, with no minimum spend and no code required. Free delivery is applied automatically at checkout.
Orders containing samples only carry a small postage charge, which is always shown at checkout before you pay. Add a 50ml bottle to the same order and delivery becomes free for the whole parcel, samples included.
Estimated delivery times (United Kingdom only):
Standard: usually 2–3 working days after dispatch, around 3–5 working days in total from when you order.
Delivery times are estimates and may vary during peak periods or because of courier delays.
Shipping Couriers
We ship using trusted courier partners, which may include:
Royal Mail
Evri
DPD
Yodel
The courier used may vary depending on your delivery address.
Shipped From the UK, No Hidden Fees
We are a UK business based in Huddersfield, and every order ships from us within the United Kingdom. That means no customs charges, no import duties and no surprise fees when your parcel arrives. The price you see at checkout is the price you pay.
Packed With Care
Every order is packed with care so your fragrance reaches you in perfect condition. If anything does arrive damaged, we will put it right, as set out below.
Shipping Restrictions
Because perfumes contain alcohol and are classed as flammable goods, some shipping restrictions apply.
We currently ship within the United Kingdom only.
We are unable to ship fragrances internationally at this time.
Incorrect Address
Please make sure your shipping address is correct at checkout. If you spot an error, contact us immediately at sales@ahfragrances.co.uk. We cannot guarantee a change once an order has been dispatched, and we are not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Parcels
If your order has not arrived within 7 working days of dispatch (around 10 working days from ordering), please contact us:
Email: sales@ahfragrances.co.uk
Customer service hours: 9am–5pm, Monday to Friday
We will look into it straight away and work with the courier to resolve it as quickly as possible.
Damaged Items
If your order arrives damaged, contact us as soon as you can, and within 30 days, with:
Your order number
Photos of the damaged item and packaging
We will arrange a replacement or full refund. See our Refund Policy for full details.
Contact Us
If you have any questions about shipping, contact us at sales@ahfragrances.co.uk.
Business name: AH Fragrances Ltd
