Refund policy

We offer a 30-day return policy: you have 30 days from receiving your order to request a return.

Every full-size bottle arrives with a free matching 3ml sample. Try the sample first, so you never have to break the seal on the bottle to find out whether it is for you. The sample is yours to use and keep, and using it never affects your return.

To be eligible for a change-of-mind return, the bottle must be unopened and still sealed, in its original packaging. You will also need your order number or proof of purchase. We cannot resell an opened bottle, so opened bottles are not eligible for a refund (see Damages below for anything faulty).

To start a return, email us at sales@ahfragrances.co.uk with your order number. Please wait for us to confirm before sending anything back — items returned without first requesting a return cannot be accepted.

Return postage. For a change-of-mind return, you arrange and pay for return postage, and we recommend a tracked service as we cannot refund a parcel that does not reach us. If your item is faulty, damaged, or we sent the wrong thing, we cover the return cost. Once your return is confirmed we will send the return address and instructions.

Returns are sent to: 107 Bradford Road, Huddersfield, HD1 6DZ.

Damages and issues
Please inspect your order on arrival and contact us straight away if anything is damaged, faulty, or not what you ordered. We will replace it or refund you in full, sealed or opened. A photo of the problem helps us put it right faster.

Exceptions / non-returnable items
We cannot accept change-of-mind returns on opened bottles, used samples, sale items, or gift cards. Faulty or incorrect items are always covered.

Exchanges
The quickest way to get what you want is to return the eligible item and place a new order once the return is confirmed.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you may cancel or return it within 14 days, for any reason and without justification. As above, the bottle must be unopened and in its original packaging, and you will need proof of purchase.

Refunds
We will let you know once we have received and inspected your return, and whether the refund is approved. If approved, you will be refunded to your original payment method within 10 working days. Your bank or card provider may take a little longer to display it. If more than 15 working days have passed since we approved your return, contact us at sales@ahfragrances.co.uk.

None of the above affects your statutory rights as a consumer.